Key Responsibilities

Onboarding New Customers

- Lead and manage onboarding, aligning processes with client-specific goals and delivering early wins.

- Translate platform-generated insights into actionable steps tailored to ad platform behaviors and terminology.

Example recommendations:
- Facebook: “Adjust ad set budget to boost engagement by 20%.”

- TikTok: “Focus budget on top-performing creatives for increased impressions.”

- Google: “Shift spend to branded keywords for higher ROI.”

- Deliver personalized demos to ensure early adoption and understanding of the platform’s value.

- Resolve technical challenges by collaborating with support and development teams.

Ongoing Client Management

- Conduct regular check-ins tailored to each client’s needs.

- Provide actionable guidance to maximize value and performance.

-Proactively reduce churn by identifying and addressing potential issues.

- Communicate feature releases using client-specific data to showcase value.

- ncrease pilot-to-paid conversion rates through tailored strategies.

- Develop and deliver documentation and resources to empower clients.

Insights & Feedback Integration

- Collaborate with product teams to resolve recurring pain points.

- Optimize how recommendations are presented for user impact.

- Collect client feedback to inform product and marketing strategies.

- Align client feedback with platform messaging in collaboration with sales and marketing.

Training & Enablement

- Train client teams to interpret and act on insights effectively.

- Simplify complex data into easy-to-execute actions across ad platforms.

- Act as a subject matter expert for ad platforms until the product becomes fully self-serve.

Other Responsibilities

             - Case Studies & Referrals:

• • Secure client case studies using structured templates and metrics.
    
    
  • Track and organize client assets for easy access by marketing and sales.
  
  

  - Grow and Lead the Client Success Team:

  • Take ownership of scaling the team as the business grows.
    
    
  • Hire, manage, and build out the client success function.

   

• - Process Development & Documentation:

  • Develop scalable processes for onboarding and ongoing management.
    
    
  • Align closely with sales, marketing, and product to ensure feedback informs product development and messaging.

What We’re Looking For

- Proven experience in customer success, onboarding, or a related role in advertising, ad tech, or martech.

- Familiarity with major ad platforms (Facebook, TikTok, Google, etc.).

- Strong communication skills with the ability to simplify technical insights.

- Technical aptitude in attribution, analytics tools, and marketing tech stacks.

- Self-starter with critical thinking and problem-solving abilities.

- Ability to manage multiple priorities and deliver measurable results.

- Passion for client success and a collaborative, solution-oriented mindset.

Why Join Us?

At Blueprint.tech, we go beyond the data. Our AI-powered platform predicts what’s next, giving marketers clear, actionable steps to optimize ad spending and achieve higher engagement, conversions, and ROAS.

Seamlessly integrated with the ad networks you already use, Blueprint uncovers insights and strategies that platforms keep hidden.

It empowers performance marketers managing significant media budgets with data-driven strategies for success.

Innovative Technology:
Work with a platform that integrates seamlessly with ad platforms, models data, and delivers actionable strategies.

Direct Impact:
Shape how customers use Blueprint to improve campaign performance, reduce costs, and drive results.

Smart, Driven Team:
Collaborate with talented professionals solving real-world ad tech challenges.

Proven Results:
Join a company trusted by advertisers managing millions in spend—with 30%+ KPI improvements and up to 500% revenue growth.

Growth Opportunity:
Help build the future of our Client Success function—and grow into a leadership role.

Customer-Centric Mission:
Be at the heart of how clients succeed with Blueprint’s AI-powered solutions.

want to Join?

We’re building the future of ad tech—and we’d love to have you on the journey.

pply now by uploading your Cover Letter and CV on this page.